Returns and Refunds
Braylee's Box, LLC Refund and Return Policies and Procedures:
Last Updated: September 7, 2021
Braylee's Box, LLC would like to thank you for your purchase. Our goals are based around customer service, with the intentions of meeting your expectations of satisfaction, within your shopping experience. If you are not satisfied with your purchase, you may be eligible for a an in-store credit. Please read all of our policies and procedures for more information, in regards to our in-store credit polices and procedures. Thank you from everyone at Braylee's Box, LLC. Terms and Conditions May Apply. We Reserve All Rights.
Contact Information:
Please feel free to contact us at Braylee's Box, LLC, in regards to any questions and/or concerns that you may have for our support team at, support@brayleesbox.com.
****Special Note to all Customers, effective Immediately. Our shipping policies and procedures are affected and subject to several changes, due to the Pandemic Nationwide. We will assess and address each situation individually. Thank you for your cooperation and understanding, Braylee's Box, LLC.
****SPECIAL NOTICE TO ALL CUSTOMERS, EFFECTIVE IMMEDIATELY. AT THIS TIME DUE TO THE PANDEMIC, WE ARE ONLY OFFERING IN-STORE CREDITS. NO REFUNDS. NO EXCHANGES. WE WILL ASSESS EACH SITUATION INDEPENDENTLY. TERMS AND CONDITIONS MAY APPLY.
Returns:
- At this time, Due to the Pandemic Nationwide, we are unable to accept Returns and/or Exchanges. Updates to All of our Policies and Procedures will be implemented as needed. If you have any questions and/or concerns in regards to your merchandise, please contact us through our support team at, support@brayleesbox.com. We will assess each circumstance thoroughly and individually. Terms and Conditions May Apply. If you have any questions and/or concerns regarding a third-party product, sold by Braylee's Box, LLC, please contact the manufacturer of the product for a solution.
Return Process:
- At this time, Due to the Pandemic Nationwide, we do not have a Return Process.
Exchanges:
- NO EXCHANGES at this time will be accepted, due to the Pandemic Nationwide. NO EXCEPTIONS. Updates to All of our Policies and Procedures will be implemented as needed. If you have any questions and/or concerns in regards to your merchandise, please contact us through our support team at, support@brayleesbox.com. We will assess each circumstance thoroughly and individually. Terms and Conditions May Apply.
Exchange Process:
- At this time, Due to the Pandemic Nationwide, we do not have an Exchange Process.
Refunds:
- NO REFUNDS will be processed at this time, due to the Pandemic Nationwide. NO EXCEPTIONS. Updates to All of our Policies and Procedures will be implemented as needed. If you have any questions and/or concerns in regards to your merchandise, please contact us through our support team at, support@brayleesbox.com. We will assess each circumstance thoroughly and individually. Terms and Conditions May Apply.
Refund Process:
- At this time, Due to the Pandemic Nationwide, we do not have an Exchange Process.
Delivery and Inspection of All Products, Policies and Procedures:
Please inspect and confirm your complete order upon receiving your merchandise. If there are any questions and/or concerns in regards to your order, upon the immediate receipt of your delivery, as follows: if the merchandise is defective, or if the merchandise damaged during the shipment process, or if you receive the incorrect merchandise that you purchased, please contact us within 24 Hours of the delivery time for assistance at, support@brayleesbox.com. All delivery and/or inspection issues must be reported immediately while the merchandise is still in new condition, showing no use, and still in the original packaging. ALL CUSTOMERS WILL BE REQUIRED TO PROVIDE PROOF THROUGH PICTURES. Our support team will assess each situation independently and thoroughly, in order to provide a fair resolution, for each independent situation that we address. Throughout all shipping processes, please note that once your package and/or packages, have left Braylee's Box, LLC, the shipping carrier controls the timeline of delivery. Therefore we can not guarantee deliveries, with an exact arrival date and/or timeframe. We Reserve All Rights.
Exceptions and/or Non-returnable Item(s):
Please contact us through our support team at, support@brayleesbox.com, if you have questions and/or concerns about your specific merchandise. We will assess each situation independently and thoroughly in order to provide a fair resolution for each independent situation that we address.
Please note the following: unfortunately, we cannot accept returns on all perishable product(s), all custom product(s), all clearance product(s), all bonus item(s), all hazardous product(s), and/or all gift card(s). All Sales are Final.
The following list of merchandise, cannot be returned and/or exchanged, NO EXCEPTIONS:
- Any and All Merchandise that are perishable, that has been opened and/or used, including but not limited to the following: Bath Bombs, Bath Salts, Soaps, Wax Melts, Candles, Beauty Products and/or Accessories, Personal Care Goods and/or Merchandise that has been opened and/or used. NO EXCEPTIONS.
- All Custom Made Merchandise, All Special Ordered Merchandise, and/or All Personalized Merchandise and/or Products, are non-refundable, non-exchangeable, and/or non-returnable. This merchandise may qualify for in-store credit. Terms and Conditions May Apply.
- All defective and/or damaged merchandise upon immediately delivery, please contact us immediately at, support@brayleesbox.com Within a 24-48 Hour Period of Time. All situations and/or circumstances will be assessed thoroughly and/or addressed independently. Terms and Conditions May Apply.
- Please Note: All merchandise that is purchased on Sale, on Clearance, and/or Discounted at the time of purchase and/or checkout, are All Considered Final Sales, and DO NOT qualify for returns, exchanges, and/or in-store credits. Terms and Conditions May Apply.
- We also do not accept returns for hazardous materials, flammable liquids, and/or gases of any kind. NO EXCEPTIONS. We Reserve All Rights.
- If you have any questions concerning our policies or procedures, please contact us at: support@brayleesbox.com.